Refund Policy

Digital report orders

Lunar Letter reports are custom digital products. Refund availability depends on the order status and on any mandatory consumer rights or PayPal rules that apply.

If you paid by mistake, contact us as soon as possible with your PayPal order ID, product name, purchase date, and the email used at checkout.

Order status and refund boundary

Pending information: payment or order is recorded, but required details have not been submitted. Refunds are normally available on request.

Queued: required details have been submitted, but custom work has not started. Refunds may be available if the request is received before production begins.

In production: custom analysis, writing, PDF preparation, or manual review has started. Refunds are generally not available unless there is duplicate payment, a clear service error, non-delivery within our control, or a right required by law.

Completed: the report has been prepared. Refunds are generally not available except for duplicate payment, clear delivery failure, or mandatory consumer rights.

Delivered: the report has been sent by email or made available for download. Refunds are generally not available except for duplicate payment, clear delivery failure, or mandatory consumer rights.

PayPal refunds and disputes

Approved refunds are sent back through the original PayPal payment route where possible. Refund timing depends on PayPal and the funding source.

If you open a PayPal dispute, we may respond through PayPal with order status, delivery records, submitted details, and support correspondence.

How to request

Email support@lunarletters.net with your name, PayPal order ID, product purchased, purchase date, current order status if known, and a short explanation of the issue. We will review refund requests as soon as reasonably possible.

Email safety

Lunar Letter will never ask for your password, verification code, PayPal password, CVV, or full payment card details by email.